A parcel that arrived warm: a decision process, not a verdict Writing it up because I had to work it out twice and would rather nobody else did.
Asking about the failure mode rather than the procedure, because the procedure is documented and the failure mode is not.
I know what I am supposed to do. What I do not know is what it looks like when it has gone wrong, and by the time something is obviously wrong it is usually too late to learn from it.
So: what does the early version of this mistake look like, and what would you check first?